12 questions · pass mark 75% · open book · retakes allowed
The knowledge check Questions draw on all six chapters. Your answers are graded on our server; if you pass, you can enter your name and download a signed PDF completion record. Nothing about you is stored on our servers.
01 What is the key difference between most modern AI and classic software?AI runs in the cloud, classic software runs locally AI learns statistical patterns from examples instead of following rules a programmer wrote AI is always more accurate than classic software AI does not need any data to work
02 A colleague says a chatbot's answer must be right because it sounds confident and well written. What have they missed?Fluency is what language models are optimized for, so polish carries almost no information about correctness Chatbots are only wrong when they warn you first Well-written answers are usually copied from verified sources Nothing: confident answers are reliably correct
03 In AI, a "hallucination" is:A bug that crashes the model An answer the model refuses to give Fluent, confident output that is false, such as an invented citation or statistic An answer based on outdated training data
04 Why did the sanctioned New York lawyers' check ("asking ChatGPT whether the cases were real") fail?They used the wrong version of the tool A model cannot reliably tell when it is wrong, so it cannot be trusted to confirm its own output The cases were real but misfiled ChatGPT is not allowed to discuss legal matters
05 Amazon's experimental CV-screening tool became biased against women because:An engineer programmed a preference for male candidates It learned patterns from ten years of submitted résumés, most of which came from men It was trained on data from a competitor A software update introduced the bug
06 The "paste test" before putting content into an AI tool asks:Would I email this exact content to an outside company I have no contract with? Is this text short enough to paste? Has my manager seen this document? Is the AI tool fast enough today?
07 Your organisation approved an enterprise AI tool, but the free consumer version of the same product feels identical. What is the real difference?The enterprise version has a better model There is no real difference The enterprise agreement changes data handling: typically no training on your inputs, defined retention, and contractual protections The consumer version is illegal at work in all countries
08 You need AI help with a spreadsheet containing customer names and account numbers. The safest effective approach is:Upload the spreadsheet and delete the chat afterwards Recreate the problem with invented data, or strip identifying details, and ask about that Paste it quickly so it is only exposed briefly Ask the AI to promise confidentiality first
09 Article 4 of the EU AI Act, as amended in 2026, requires organisations that provide or use AI systems to:Obtain an official AI literacy certificate for every employee Take measures supporting the development of AI literacy among relevant staff, appropriate to their role and context Ban generative AI tools at work Nothing: it only applies to AI vendors
10 A tribunal made Air Canada pay damages over its website chatbot because:The chatbot was rude to a customer The chatbot went offline during a sale The chatbot stated a policy that did not exist, and the organisation was held liable for the misrepresentation Using chatbots for customer service is prohibited in Canada
11 Which AI-provided items always need checking against an independent source before they reach a decision, a customer, or a signed document?Only direct quotations Facts the model supplied from its own memory: numbers, names, dates, citations, legal or medical claims Nothing, if the tool has a search feature Only content longer than one page
12 You used AI heavily to draft a report that goes out under your name. The professional approach to responsibility is:The AI provider is responsible for any errors Responsibility is shared between you and the tool The work is yours: verify it, disclose AI involvement where authorship matters, and own the result No responsibility applies if the tool was approved
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